Return & Refund Policy

At Home’s Izz, every order is carefully inspected and packed before dispatch. Due to the nature of our products and gifting collections, we generally do not accept returns or exchanges.

Eligible Cases

• You received a different product from the product ordered.
• The product arrived damaged or defective.
• The issue is clearly visible in the parcel-opening video.

Parcel Opening Video

Please record one continuous video beginning before the parcel is opened and continuing until the product and packaging have been clearly inspected.

Claims without sufficient evidence may not be eligible for replacement or refund.

Not Eligible for Return

• Change of mind after placing or receiving an order.
• Incorrect quantity or product selected by the customer.
• Minor natural variation in colour, texture, size or appearance.
• Products damaged after delivery.
• Used or altered products.
• Personalised or customised gifting orders unless the supplied item is wrong or defective.

How to Report an Issue

Please contact Home’s Izz and share your order details, customer name, phone number, description of the issue, relevant photographs and parcel-opening video.

Replacement or Refund

Once the claim has been reviewed and approved, Home’s Izz may provide a replacement, refund or another suitable resolution depending on the circumstances and product availability.